Frequently asked questions


We have treasured the experience and your demands.Here are the answers to the most frequently asked questions, which make our booking and cancellation policies, services and times transparent.If you need information quickly, please read these FAQs before asking us a question, you may find an answer right away.
Generals

How can I book?
You can check availability directly online and possibly book your stay safely and without any immediate payment. Reservations can be cancelled free of charge within the specified terms.

Check in, Check out
The room is available from 15:00 on the day of arrival and must be vacated by 12:00 on the day of departure. In case you have to leave or arrive at other times, you can deposit your luggage at our reception.

Do you have a parking space?
The hotel has a garage, and in case of too many requests, we use a car park It is preferable to book in advance. The service has in both cases an extra cost depending also on the size and typeof vehicle

Do you have Wi-Fi?
The Wi-Fi service is available throughout the hotel and is free of charge


Rooms

Can I choose my room?
To optimise hotel occupancy, especially during high season, it is difficult to allow every guest to choose their own room. We usually take note of each customer’s preference and try to meet the request if possible.

What is the difference between the rooms on the second and third floors?
The rooms on the second floor have a terrace overlooking the sea, while the rooms on the third floor have a higher view and have a balcony.

Can I get a room with an outdoor bathtub?
Some of the superior, deluxe special and suite rooms have a Jacuzzi on the terrace or balcony overlooking the sea, others have a luxurious marble bathroom with the indoor bathtub.

Do you have family rooms?
Our rooms are very large and some can accommodate even more people comfortably.

Services

What are the pool times?
The pool opens at 10.00 and closes at 18.30

What size is it?
It is 5 meters long and 7 meters wide, the maximum height is 130 cm / min 90 cm. It is a relaxing pool with incomparable views.

Can you arrange a transfer from Rome or Naples?
We can assist you both on arrival and departure, arranging transfers from the station, airport or other destinations. Contact us for info and prices.

I’d like to arrange a surprise for a guest, can you help me?
For special occasions we can prepare in the room fruit, champagne, flowers or special ideas