FAQ

Frequently asked questions

Drawing on the experience, we have gathered the answers to the most frequently asked questions in order to make transparent the booking and cancellation policies, services and schedules of the structure. It is a section in constant evolution that is enriched by the contribution of all, we invite you to read it before you submit a question, there may be the answer.

Booking online

Book here to get the best price and the best choice

Special offers

Offerta di fine estate 2014

10 % di sconto sulla tariffa ufficiale dal 17 al 30 ottobre […]

General

Frequently asked questions

How can i book?

You can check availability online and book your stay in a safe and secure manner. You can easily cancel your reservation without any cost as per our cancellation policy. 

Which is your cancellation policy?

We allow cancellation or amendment of reservation free of charge if notified by 21 days prior the arrival date, for cancellation notified from 21 days to 07 days prior arrival we have to apply one night of penalty charge, two nights if notified from 06 to 03 days prior arrival. An eventual no show or anticipated departure will see us forced to require the payment of the entire stay. For high season or for booking multiple rooms, the period can be extended to 30 days or a prepayment is requested. In our correspondence every detail is established.

Check in, Check out

The room is available from 3:00 pm on the day of arrival and must be vacated by 12:00 on the day of departure. If the room is available before we will be happy to make an early check –in or if you plan on arriving or leaving any other time, you may leave your luggage at the reception.

Do you have a parking?

The hotel has garage , and when necessary , we use a discounted parking offering same services and rates. It is preferable to book in advance.

You have wi-fi?

The Wi-Fi service is available in the entire hotel and is free for our guests at the hotel upon arrival You will be given the ID and Psw.

Rooms

Frequently asked questions

Can i choose my room?

Unfortunately, in order to optimize the occupation of the hotel, especially during the high season , it is difficult to allow each guest to choose their own room. In any case, we take note of the preference of each client and we try to meet the demand as well as possible.

What is the difference between the rooms on the second and third floor?

The rooms on the second floor have a terrace with sea view while the rooms on the third floor have a higher view and a balcony.

Can i have a room with bath tub outside?

Some of the superior de luxe special rooms and  suites have special hot tubs on the terrace or balcony with sea view, others have a luxurious marble bathroom with bathtub inside. 

You have family rooms?

Our rooms are very spacious and can comfortably accommodate even more people.

Services

Frequently asked questions

What are the times of the pool?

The swimming pool opens at 10.00 am and closes at 6.30 pm.

Dimensions?

It is approximately 5 meters long and 7 meters wide, the maximum height is 130 cm / min 90 cm.

Can you arrange a transfer from Rome or Naples?

We can assist both on arrival and departure by arranging transfers from the station airport or other destinations, please contact us for info and prices.

I would like to arrange a surprise for a guest can you help me?

For special occasions we can arrange for fruit, champagne, flowers or particular ideas, in the room.

“Lovely hotel, great staff”

We stayed 2 nights on our honeymoon at Punta Regina. The hotel is about 15 minutes walk from the city center (going down is faster), and they have a garage for the car, which was a big advantage for us. We got a huge room with a nice balcony with nice view. There are a few good restaurants nearby. The breakfast is served on the roof top teracce with amazing view. I think this hotel is very good choice for Positano. You can get hotels with better view and more in the center, but here everything was perfect. Sebibaba - Tripadvisor - 06/11/2013

“Perfect location”

This is a wonderful hotel. We had a spectacular room with high ceilings and a drop-dead beautiful large terrace with a panoramic view of the sea, an outdoor bathtub/shower and lushly planted garden. The staff at Punta Regina couldn’t have been more charming and welcoming. Breakfast is served on the 4th floor terrace overlooking the sea, where there is an infinity pool. We might have been more energetic and traveled to Amalfi or other places, but we just enjoyed our hotel too much. Snowflake46 - Tripadvisor - 27/10/2013

“A First Class Stay”

We stayed here for five nights. Reception were always cheerful and very helpful to reserve restaurants and/or excursions if you wanted them to. Breakfasts on the terrace were a pleasure with loads of choices and never ending coffee. Our room was very good spacious and with its own terrace and a jacuzzi on the terrace, a real pleasure after a hard, hot day. The hotel is situated far enough up the hill to enjoy the view but not so far to be difficult to walk from the beach. The two pedestrian options, one of many steps is for the more mobile but the alternative, if slightly longer, provides a leisurely walk up a gently inclined road. You can also catch a local bus that stops outside of the hotel. All in all a very good hotel with friendly and helpful staff Treworder - Tripadvisor - 25/10/2013

“Stupendo”

L’estate passata io e la mia ragazza abbiamo deciso bene di fare uno strappo al portafoglio e ci siamo concessi una bella vacanza nella stupenda Positano e abbiamo avuto l’onore di pernottare in questo bellissimo hotel. Devo dire che sin dall’arrivo l’accoglienza è stata speciale, personale gentilissimo e molto attento ad ogni esigenza del cliente. Camere pulitissime e arredate in modo molto curato. Beh, una vacanza indimenticabile. Da rifare. caraluigi - Tripadvisor - 29/09/2013